Shipping, Cancellation, and Refund Policy
Effective Date: January 1, 2025
At IG Home, we take pride in providing high-quality storage and home organization products. Your satisfaction is important to us, and we want every purchase to meet your expectations. This Refund and Return Policy explains how we handle returns, refunds, and exchanges for our storage products.
1. Returns Policy
We accept returns on most storage products under the following conditions:
Eligibility:
- Items can be returned within 30 days from the date of delivery.
- Returned items must be unused, undamaged, and in their original packaging.
Non-returnable Items:
The following items are not eligible for return:
- Custom-made or personalized storage products
- Items marked as “Final Sale” or “Clearance”
- Assembled or used items that cannot be resold as new
Return Process:
To initiate a return:
- Contact our customer service team at [Your Contact Email] or [Your Contact Phone] to request a Return Authorization (RMA).
- Provide your order number, reason for return, and proof of purchase (e.g., invoice or order confirmation).
- Our team will guide you through the return process and provide shipping instructions.
2. Refund Policy
Once your returned item is received and inspected, we will process your refund as follows:
Refund Method:
Refunds are issued using the same payment method used for your original order.
Refund Timeframe:
Please allow 5–7 business days after the returned item is received and verified for the refund to appear in your account.
Refund Amount:
You will receive a refund for the product price only, excluding original shipping fees.
If the return is due to a defective or wrong item, shipping costs will also be refunded.
Processing Fees:
Any transaction or payment gateway fees (if applicable) are non-refundable.
3. Exchanges
We currently do not offer direct exchanges.
If you wish to replace an item (e.g., different size or design), please return the original product for a refund and place a new order.
4. Damaged or Defective Items
We take great care in packaging our storage products, but if you receive a damaged or defective item, please contact us immediately.
Report Timeframe:
You must report the issue within 7 days of receiving your order.
Proof Required:
Please provide photos or videos showing the damage or defect. Our team will review and arrange a replacement or refund.
5. Return Shipping Costs
Customer Responsibility:
If the return is due to a change of mind or customer preference, the return shipping cost will be borne by the customer.
Our Responsibility:
If the return is due to damage, defect, or wrong item shipped, IG Home will cover the shipping cost and provide a prepaid return label if applicable.
6. How to Return an Item
- Contact Us:
Email or call us at [Your Contact Email] / [Your Contact Phone] to request a return. - Receive Return Instructions:
We will issue a Return Authorization (RMA) and provide shipping details. - Pack Your Item:
Use the original packaging and include all accessories and documents. - Ship It Back:
Send the package to the address we provide. - Receive Refund:
Once we confirm the condition of the returned item, your refund will be processed.
7. Exceptions to the Return Policy
We may reject a return or refund request in the following cases:
- The product has been used, assembled, or damaged by the customer.
- The item is returned after 30 days from delivery.
- The product was customized or on clearance.
- The reason for return is buyer’s remorse, and the item cannot be resold as new.
8. Contact Us
If you have questions or need help with a return or refund, please contact us.